Refund policy

Return and Refund Policy

At PREOVA we stand behind the quality of our products and want every customer to feel confident in their purchase.

Due to the nature of nutritional supplements and for safety and quality control reasons we are unable to accept returns on opened or used products.

Returns

We accept returns only on unopened and unused products that remain in their original sealed packaging.

To be eligible for a return:

• The item must be unopened unused and in its original condition

• The return request must be submitted within 14 days of delivery

• Proof of purchase is required

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Pre Order Purchases

All pre order purchases are final once shipped.

Pre order items are not eligible for returns or refunds after they have been shipped. This policy exists due to production planning and inventory allocation specific to pre order fulfillment.

If a pre order arrives damaged defective or incorrect please contact us within 48 hours of delivery and we will review the issue.

Refunds

Once an eligible return is received and inspected we will notify you of approval or rejection.
If approved a refund will be issued to the original payment method within 5 to 10 business days.

Original shipping costs are non refundable.

Damaged or Incorrect Orders

If your order arrives damaged defective or incorrect please contact us within 48 hours of delivery with your order number and clear photos of the issue.

If approved we will provide a replacement or refund at no additional cost.

Non Refundable Items

• Opened or used products

• Pre order purchases after shipment

• Products returned outside the eligible return window

• Orders placed incorrectly by the customer

How to Contact Us

To request a return or report an issue please contact us:

• By email at Kai@meltonmarketing.com

• Through the website messaging system

• Via direct message on Instagram or TikTok @preova.usa